Five-star guest experience with smart messaging
From reservation to checkout, deliver exceptional guest communication at scale. Automate booking confirmations, room service, and concierge support — all via the messaging channels your guests already use.
Why DialogTab for Hospitality?
DialogTab is purpose-built for hotels, restaurants, and hospitality businesses that want to deliver five-star guest communication at scale through WhatsApp.
24/7 AI Concierge Service
Your guests get instant answers to every question — Wi-Fi details, restaurant hours, local recommendations, spa bookings — around the clock without staffing a front desk overnight.
45% Reduction in No-Shows
Automated reservation confirmations and smart reminders via WhatsApp dramatically cut no-show rates. Guests can confirm, modify, or cancel with a single tap.
Seamless Multi-Property Management
Manage guest communication across all your hotel or restaurant locations from one unified inbox. Standardize service quality while maintaining each property's unique character.
Instant Guest Feedback Loop
Capture real-time feedback during stays and address issues before they become negative reviews. Turn satisfied guests into repeat customers and brand advocates.
Reservation Management
Accept, confirm, and modify restaurant and hotel reservations through WhatsApp. Send automated reminders to reduce no-shows by up to 45%.
Digital Concierge Service
Provide instant answers to guest questions — Wi-Fi passwords, spa hours, local recommendations — 24/7 via AI-powered WhatsApp concierge.
Room Service & Orders
Let guests order room service, request amenities, or report issues directly through WhatsApp. Streamline operations with auto-routing to the right department.
Guest Feedback & Reviews
Automatically collect feedback during and after stays through conversational WhatsApp surveys. Address issues in real-time before they become negative reviews.
Multi-Property Management
Manage guest communication across multiple locations from one unified inbox. Standardize service quality while allowing local customization.
Upselling & Promotions
Send personalized offers for room upgrades, spa packages, and dining specials based on guest preferences and booking history.
How DialogTab Works for Hospitality
Get your hotel or restaurant connected to WhatsApp and start delivering exceptional guest experiences in minutes.
Connect Your Property
Link your hotel or restaurant's WhatsApp Business number to DialogTab. Connect your PMS, reservation system, or booking platform for seamless data flow.
Configure Guest Journeys
Set up automated pre-arrival welcome messages, booking confirmations, check-in instructions, room service menus, and post-stay feedback flows.
Automate Guest Services
Let AI handle common guest inquiries like amenity requests, restaurant hours, and local recommendations. Route complex requests to the right department automatically.
Scale Across Properties
Replicate your winning communication templates across all locations. Monitor guest satisfaction scores and optimize service quality from a central dashboard.
How hospitality brands use DialogTab
Pre-Arrival Communication
Send welcome messages with check-in details, parking info, and special requests confirmation before guests arrive.
In-Stay Service Requests
Let guests request extra towels, room service, or maintenance through WhatsApp — routed automatically to the right staff.
Restaurant Table Management
Handle reservation requests, waitlist updates, and menu inquiries through WhatsApp for a seamless dining experience.
Post-Stay Loyalty Programs
Engage guests after checkout with personalized offers, loyalty rewards, and exclusive return-visit promotions via WhatsApp.
Frequently Asked Questions
Can DialogTab integrate with our property management system (PMS)?
Yes, DialogTab integrates with popular PMS platforms and reservation systems through API connections. Guest data, booking details, and room information sync automatically so your team always has context for every conversation.
How does the AI concierge handle guest requests?
The AI concierge is trained on your property's specific information — room types, amenities, restaurant menus, local attractions, and policies. It can answer up to 80% of guest questions instantly and seamlessly hands off complex requests to your staff with full conversation context.
Can we manage multiple hotel or restaurant locations from one account?
Absolutely. DialogTab supports multi-property management from a single unified inbox. Each property can have its own WhatsApp number, custom templates, and team assignments while you maintain oversight and quality standards from a central dashboard.
How does DialogTab help reduce restaurant no-shows?
DialogTab sends automated confirmation messages after booking and smart reminders 24 hours and 2 hours before the reservation. Guests can confirm, modify, or cancel with a single tap. Hotels and restaurants typically see a 40-45% reduction in no-shows.
Is guest data secure on DialogTab?
Yes, DialogTab uses end-to-end encryption provided by WhatsApp, along with enterprise-grade security for data at rest. We comply with GDPR and data protection regulations. Guest data is stored securely and access is controlled through role-based permissions.
Need a Custom Solution?
If you need a special feature or integration for your hotel or restaurant, get in touch with us and let's build new solutions together.
Contact UsReady to elevate your guest experience?
Join hotels and restaurants using DialogTab to deliver exceptional guest communication.