All Conversations, One Unified Inbox
Connect every channel — WhatsApp, Instagram, Facebook, Telegram, email, and live chat — into a single powerful inbox. Never miss a message, never lose context.
Every Channel, One Platform
Stop switching between apps. DialogTab brings all your customer conversations into a single, intelligent inbox.
Unified Omnichannel Inbox
All channels in one place
WhatsApp, Instagram DM, Facebook Messenger, Telegram, email, and live chat — all conversations flow into one organized inbox with full customer context.
Team Collaboration
Work together seamlessly
Assign conversations, leave internal notes, tag team members, and collaborate in real-time. Ensure every customer gets the best response.
Why DialogTab for Communication?
The most complete customer communication platform for growing businesses.
Lightning-Fast Setup
Connect all your channels in minutes. No complex configuration needed — just scan a QR code for WhatsApp and authorize your social accounts.
Customer Context
See the full customer journey at a glance — previous conversations, purchase history, preferences, and custom tags — all in one sidebar.
SLA Management
Set response time targets, track SLA compliance, and get alerts before deadlines. Ensure consistent service quality across all channels.
Smart Routing
Automatically route conversations to the right team or agent based on channel, topic, language, customer segment, or custom rules.
Quick Replies & Templates
Save time with pre-approved message templates and quick replies. Maintain consistent brand voice across all agents and channels.
Auto-Assignment Rules
Set up round-robin, load-based, or skill-based assignment rules. Ensure conversations reach the right agent automatically.
Customer Profiles
Build rich customer profiles with tags, notes, custom fields, and interaction history. Know your customers before they say hello.
Canned Responses
Create a library of pre-written responses for common questions. Speed up response time while maintaining quality and consistency.
Performance Reports
Track agent performance, response times, resolution rates, and customer satisfaction scores with detailed reports.
Broadcast & Campaigns
Send targeted messages to customer segments. Announce promotions, share updates, and re-engage dormant customers across channels.
How It Works
Get your unified inbox running in minutes.
Connect Your Channels
Link WhatsApp Business, Instagram, Facebook Page, Telegram bot, email accounts, and your website live chat in just a few clicks.
Set Up Your Team
Invite team members, create departments, set up assignment rules, and configure working hours. Define roles and permissions.
Start Conversations
All messages flow into your unified inbox. Respond from one place, collaborate with your team, and delight your customers.
Data-Driven Communication
Make informed decisions with comprehensive analytics and reporting.
Response Analytics
Track first response time, resolution time, and message volume across all channels.
- Average response & resolution time
- Peak hour analysis
- Channel-wise performance breakdown
Team Performance
Monitor individual and team productivity with detailed performance dashboards.
- Conversations handled per agent
- Customer satisfaction per agent
- Active vs. idle time tracking
Channel Insights
Understand which channels your customers prefer and optimize your resource allocation.
- Message volume by channel
- Channel-specific conversion rates
- Customer channel preference trends
Frequently Asked Questions
Which messaging channels does DialogTab support?
DialogTab supports WhatsApp Business API, Instagram DM, Facebook Messenger, Telegram, email, live chat widget, and Viber. We continuously add new channels based on customer demand.
Can I see the full conversation history for a customer?
Yes! DialogTab maintains a complete conversation history across all channels for each customer. When a customer messages you on WhatsApp today and Instagram tomorrow, you'll see both conversations in their unified profile.
How many team members can use DialogTab?
There's no limit on team members. You can invite as many agents as you need and organize them into departments with specific permissions and assignment rules.
Does DialogTab support automated replies?
Yes! You can set up auto-replies for when your team is offline, create chatbot flows for common questions, and use quick reply templates to speed up manual responses.
Can I track which agent handled which conversation?
Absolutely. DialogTab provides detailed audit trails for every conversation, showing which agent responded, when they responded, and the full interaction timeline.
Need a Custom Communication Setup?
Our team can design a communication workflow tailored to your business structure, team size, and customer base.
Contact Our TeamReady to Unify Your Customer Communication?
Join hundreds of businesses managing all their customer conversations from a single, powerful platform.